Ordering Information

Ordering Information

Important information regarding Coronavirus (Covid-19)

We are open online and delivering, and our shop is open today.

Due to an increased demand for bikes at this time, there may be a delay with despatching your order.

Estimated shipping times for each product are shown on the product page before you order.

If you wish to contact us, we ask you to email us, as we have temporarily closed our phone lines and online help desk.

We have a lot of emails just now and it is taking us several days to reply. Our apologies for the delay.

We do appreciate that many would like a quicker response, and we are doing what we can to speed things up, including taking on more staff.

We thank you for your understanding at this time.

See latest shop opening hours here>>

When will my order be dispatched?

Our aim is to dispatch all orders of 'In Stock' items within 24 hours. If you place your order on Saturday or Sunday, it will be dispatched on the following Monday.

If you place your order on a Bank Holiday, we will dispatch your order on the following working day.

A percentage of the bikes we sell are checked over by a mechanic prior to dispatch. This generally applies to mid-range and high-end bikes. Ordinarily these bikes are still dispatched on the same day, as described above. During busy periods, bikes requiring a pre-dispatch inspection may be dispatched 1-2 working days after the date of order.

How do I know if the item I want is available?

Availability of our products is shown on the website:

  • In Stock  - indicates that the product is in stock with us.
  • In Stock with suppliers - indicates that the product is in stock with our suppliers, and will be shipped out to you as soon as it arrives in stock with us. Mostly, this takes 2-3 days unless otherwise indicated.
  • In stock - despatched from suppliers - Indicates that the product is in stock with our suppliers and shipped directly from them to you
  • Preorder - indicates that the product is not in stock with us, but is normally available to order from our supplier within 7 working days. If the supplier does not have stock, we will email you within 2 working days with more accurate availability information.

Your payment will be processed and your card debited as soon as you submit your order by clicking the 'Pay Now' button. If you wish to check how long it will take to source a Preorder item, please email hello@swimspace.co.uk or speak to our sales team on 01942 707646.

Bikes - How are they delivered?

If you order a complete bike, it will be shipped in a cardboard bike box and will be in a state of partial assembly. As a guide, we say that bikes will be around 80% complete when delivered. The final bits of assembly will need to be completed either by you or by your local bike shop if you need help.

Higher value bikes are built by one of our mechanics and fully checked over before dispatch. This involves a complete inspection of the bike and all of its components, during which the brakes will be set up and the gears will be indexed. Once this process is complete, it is necessary to partially disassemble the bike to pack it for safe transit.

When you receive a bike, the most common things you will need to do are: fit the front wheel, fit the handlebars into the stem, tighten the headset bolt, attach the seat/seatpost, attach pedals, attach any extras e.g baskets. You will also need to set up or check the setup of the brakes and gears.

To complete the assembly of a mailorder bike you will need some basic bike knowledge and we do always recommend that a mechanic assemble the bike for you if you are not confident. It is particularly important to set the brakes and gears up correctly before your first ride. Even if the brakes and gears were set up by us before dispatch, it is still important that you check the alignment and function carefully before going for a proper ride.

Please give us a call if you need any advice, we're always happy to help!

What if only part of the order is in stock?

Orders shipping to the UK - If only part of the order is in stock, we will dispatch what we have straight away and the rest of the order as soon as we receive the stock. SwimSpace are not liable for the return carriage costs of any unwanted, part received orders.

Orders shipping outside of the UK - If only part of the order is in stock it will be held at our warehouse until the order is complete. The order will be shipped once all items are in stock.

Please note: If you order two tyres and only one is in stock, we will hold the order until we have a pair to ship. Please contact us if you would prefer to send an odd number of tyres.

How accurate is your website?

We work hard to ensure that the descriptions of the items on our website are as accurate as possible. It is important to note that specifications are subject to change without notice by the suppliers/manufacturers and as such we cannot be held responsible for any real or perceived discrepancies between products and their descriptions.


We will not pass on any details to any other parties. When you make an order, we need to know your name, e-mail address, billing address, delivery address (if different) and payment details. We also ask for your phone number, so that we can call to discuss your order if necessary. Please see our Privacy Policy for full details.


Your order is an offer to Winstanleys Limited to buy the product(s) in your order. When you place an order to purchase a product from SwimSpace, we will send you an e-mail confirming receipt of your order and containing the details of your order (the "Order Confirmation E-mail"). The Order Confirmation E-mail is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you and send e-mail confirmation to you that we've dispatched the product to you (the "Dispatch Confirmation E-mail"). If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation E-mail for each package, and each Dispatch Confirmation E-mail and corresponding dispatch will conclude a separate contract of sale between us for the product(s) specified in that Dispatch Confirmation E-mail. Your contract is with Winstanleys Ltd T/A SwimSpace. Without affecting your right of withdrawal you can cancel your order for a product at no cost any time before we send the Dispatch Confirmation E-mail relating to that product. See our Terms and Conditions for full details.

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